Course:
Yellow belt
It all starts with the mindset!
Responsible for delivery and coaching of improvement activity within an area of responsibility.
Built on the British Standard:
Technician Improvement / Institute of Apprenticeships and Technical Education
Qualification:
Lean6 Yellow Belt ISO 18404:2015 Certificate
Why?:
To understand the fundamentals and ways of thinking
that apply to the problems they face every day
Duration:
2 days
Where?:
Head office or on-site
Group size:
Minimum 5
Program intended for:
- Front-line employees (operators, technicians)
- Team leaders / supervisors
- Customer service staff
- Administrative professionals
- Analysts (entry to mid-level)
- Quality control/assurance team members
- Process coordinators
- Anyone involved in improvement projects but not in a leadership role
For whom?
Occupation profile:
Improvement Technicians are responsible for delivery and coaching of improvement activity within an area of responsibility, often associated with Lean and Six Sigma methodologies. They can be found across all industry sectors and functions including automotive, banking, engineering, food products, IT, property, retail, telecoms Local and County Councils, NHS, Voluntary / Charity, Utilities, Pharmaceuticals, Insurance, Hospitality etc.
Typically, Technicians work as a member of an operational team to resolve problems – preventing re-occurrence, engaging others in issues affecting them and to support the improvement of performance.
What will you gain?
- Compliance: Work in accordance with organisational controls and statutory regulations
- Communication: Share improvement progress through appropriate reporting
- Project management: Plan, manage and implement improvement activities. Identify and support management of risks. Develop the business case for improvement activity and implementation
- Change management: Engage through communications. Reinforce – positively and negatively. Effectively coach peers
- Principles and methods: Use a structured method and appropriate improvement tools engaging with subject matter experts to deliver business benefits
- Project selection and Scoping: Identify and scope improvement projects and establish clear measurable objectives
- Problem definition: Develop a problem/opportunity statement supported by validated data
- Voice of the customer: Apply techniques to identify customers, their requirements and translate these to metrics
- Process mapping & analysis: Apply process mapping tools to visualise processes, analyse process performance establishing key insights for performance improvement
- Lean tools: Apply techniques such as identification and removal of 8 wastes, 5S (Sort, Shine, Set, Standardise, Sustain), standard work, kaizen, visual displays and controls, error proofing, preventative maintenance
- Data acquisition for analysis: Develop data collection plan and validated measurement processes to understand performance
- Basic statistics & measures: Establish patterns and trends in data over time using tally, pie, run/trend and pareto charts
- Data analysis-statistical methods: Identify common and special cause variation
- Process capability & performance: Analyse product/process performance using good quality data
- Initiating and facilitating improvement activities through to confirmed resolution
- Root cause analysis: Use cause and effect diagrams, technique of 5 whys and graphical analysis to understand and verify root causes
- Identification & prioritisation: Identify and prioritise improvement solutions
- Benchmarking: Recognise the value of sharing best practice
- Sustainability & control: Create control and reaction plans with detection measures, identify opportunities to embed changes to leverage benefit to the business.
Improvement Technicians have the Knowledge of:
- Compliance: Legislative and customer compliance requirements including environment and health and safety
- Team formation & leadership: Improvement team roles and responsibilities in a change environment
- Self-development: Different sources for knowledge development
- Project management: Project charter, Gantt chart, reporting documentation, Red Amber Green (RAG) status, communication (verbal and non-verbal channels) and implementation plans
- Change management: Roles of the manager and leader within change. Influencing, reinforcement and coaching principles
- Project selection & scope: Selection matrix, scoping tree
- Problem definition: Exploratory data analysis, data collection planning, problem and goal statements
- Process mapping & analysis: Supplier Input Process Output Customer (SIPOC), process mapping, value and waste analysis, performance metrics - discrete data
- Data acquisition for analysis: Data stratification, sampling theory, data types, variation types and sources, data collection tools, operational definition and principles of measurement error
- Basic statistics & measures: Control charts - discrete data
- Root cause analysis: Histograms
- Experimentation: Active analysis versus one factor at a time, Plan Do Check Act
- Identification & prioritisation: Brainstorming, selection criteria
- Sustainability & control: Process
- Process capability & performance: Capability analysis - continuous data
Improvement Technicians demonstrate the following Behaviours
- Drive for results: Clear commitment for identifying opportunities and delivering improvements, pays attention to detail
- Team-working: Helps when asked, works effectively in a diverse team, considers impact of own actions on others, motivates peers
- Continuous development: Acts upon feedback, reflects on performance and has a desire for learning
- Project management: Plan, manage and implement improvement activities. Identify and support management of risks. Develop the business case for improvement activity and implementation
- Safe working: Ensures safety of self and others, challenges safety
Your Trainer
Grzegorz Grabski
A highly experienced Leader and Continuous Improvement Coach with over 15 years of expertise in leadership, operational excellence, and Lean Six Sigma.
I’ve had the privilege of working with some of the world’s most respected automotive brands — including Jaguar, Land Rover, Volvo, BMW, Toyota, and Alfa Romeo.
My career has been built on a foundation of globally recognised certifications and real-world results. I bring a practical, people-focused approach to every engagement, helping individuals and organisations unlock their full potential.
I am fluent in English and Polish, and have extensive experience delivering Lean and Six Sigma training across the UK, supporting professionals at all levels in their improvement journeys.
- Lean Six Sigma Black Belt – British Quality Foundation (BQF)
- Strategic Leadership & Management (Level 7) – Chartered Management Institute (CMI), Salford University UK
- QMS ISO 9001:2015 Lead Auditor – Chartered Quality Institute (CQI), IRCA
- IATF 16949 Lead Auditor – International Automotive Task Force
- Managing Safely – Institution of Occupational Safety and Health (IOSH)
How do I sign up for a course?
Individual or company-tailored course
If you are an individual client or a company looking for a dedicated training session tailored to your needs – you can contact us directly.
We offer flexible scheduling and the ability to adapt the content to your team or personal learning goals.
.Reach out to us via email or contact form to arrange a private session.
Join a scheduled course
If you prefer to participate in a group session with a fixed start date – you can sign up for one of our planned courses.
We regularly publish upcoming dates on our website.
The nearest possible dates:
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Want to sign up for a course? Write to us via the contact form or call us.
kontakt@bethechangetraining.com
+ 48 484 399 399
